Convat is interoperability software. We move betting-slip data between third-party platforms at your request. We never accept wagers and we do not hold gambling funds. You can delete your Convat account and the personal data tied to it whenever you want, using either of the methods below.
Delete from the app (fastest)
- Open the Convat app and sign in.
- Go to the Profile tab.
- Open Settings, then tap Delete account.
- Read the confirmation notice and tap Delete. Your account and data are removed right away.
Delete by email (if you cannot open the app)
Email support@convat.io from the email address on your account with the subject Delete my account. We verify the request and complete the deletion within 30 days.
Before you delete
Deleting is permanent and cannot be undone. The email address on the account is retired along with it, so it cannot be used to open a new Convat account later.
If you subscribed through Google Play or the App Store, deleting your Convat account does not cancel that subscription. Please cancel it in your store settings too, or you will keep being charged. If you have a wallet balance, use or withdraw it first, because it is removed with the account.
What gets deleted
- Your account, profile, display name and profile picture.
- Your saved booking codes, conversions, splits, merges and SureBets activity.
- Your device records, push-notification token, sign-in history and in-app usage logs.
- Your wallet balance, referral and commission balances, and notification preferences.
What we keep, and why
We may retain a limited set of records where the law requires it, for example payment, payout and withdrawal history needed for financial, tax and anti-fraud obligations. These records are kept only as long as required and are not used to re-create your account.
For full detail on what we collect and how we protect it, see our Privacy Policy.
